InfoTech

RedSlack: Redmine Slack Chatbot Integration

Case study

About the Project

Our valued client, headquartered in Bangalore, India, operates as a service-based company with a primary focus on providing comprehensive IT services. Within their IT infrastructure, they have implemented Redmine as their Project Lifecycle Management (PLM) system, utilizing it to streamline project management and collaboration.

In addition to Redmine, our client also utilizes Odoo to manage their Human Resource functions efficiently. Odoo serves as a versatile platform for various HR-related tasks, such as employee management, attendance tracking, and payroll processing.

Recognizing the potential for increased efficiency and enhanced communication within their organization, our IT service company was engaged to facilitate an integration project. We successfully integrated Redmine with Odoo, creating a seamless flow of data between these two systems. This integration ensures that project-related information from Redmine is readily accessible within the Odoo HR system, enhancing overall organizational productivity and project management.

Furthermore, as part of this project, we also integrated Slack, a popular messaging and collaboration platform, into their ecosystem. This addition promotes real-time communication and collaboration among team members, making it easier for them to stay connected, share updates, and coordinate efforts efficiently.

Overall, our collaboration with this forward-thinking company in Bangalore has enabled them to optimize their IT infrastructure, streamline their project management processes, and foster improved communication and collaboration within their organization.

Customer

Our customer is a leading IT service company dedicated to delivering comprehensive solutions to businesses of all sizes. With a strong presence in the North American market and a global reach extending to 24 other countries, they specialize in providing a wide range of IT services.

TechStack

Frontend

HTML

CSS

Bootstrap

Backend

Python

PostgreSQL

Integration and Communication

Slack

ASPIRE SOFTSERV

Benefits delivered

Project Management time reduced by 10%

Information on finger tips without visiting the PLM system.

Automated followups in Slack channels.

Automated daily status reports to the team and client.

Problems

Problem Statements

Managing and collecting data is an everyday task for all businesses, but a very important one. Data collection and consistency trickle into teams’ everyday deliverables and deadlines, the way they handle client or customer inquiries and, later on, follow-ups, and even in handling submissions (such as feedback) from clients or customers.

A system that is convenient to use.

Application reduces team member's time in managing tasks.

Identifying the action items from the chat statements.

Solutions

Aspire’s Solution

Aspire implemented a web-based solution that bridges between Project Management System and Chat Application. The administrator can define connections information and the application is ready to go.

Developed business logic that identifies the action from the chat text.