FinTech
Enterprise Queue Management System
Case study
About the Project
The EQMS will provide an interface between bank staff and bank customers. An EQMS was designed to automate the token issuing process as per services.
Customer
The customer is an independent technology services provider based in Singapore. Our customer wants to replace the current standalone Queue Management System (QMS) and use the enterprise queue management system. Our customer wants to reduce the customer wait time and wants to improve their service efficiency.
Tech Stack
Tech stack we used for building web Apps
Framework
ASPIRE SOFTSERV
Benefits Delivered
No need to hire personal staff to manage queues or issue queue tokens.
Approximate 80% cut down on operational costs.
The executive can handle max. Customers, which they targeted to achieve before EQMS was introduced.
Service-wise, customer distribution is straightforward in this system.
Customers can get live updates via HD TV display.
Problem Statement
Customers have to stay in the queue and wait for their turn, or the bank has to manually book an appointment and provide tokens to the customer by their hired personal staff. There are several drawbacks to the traditional system:
Customer have to stay in queue and bank have to manage it manually Rigid appointment record system
Customer and provided services history records are not easily accessible
Service wise distribution is hard to manage manually
Challenges & Limitations
Each branch has their existing standalone Queue Management System so to make centralized common queue logic ported to EQMS.
Since the customer can register for different services, we must maintain the token number for each service generated from the Web keypad or Kiosk.
As the system is fully integrated with Queue, Counter and Display, we must map each queue, counter and display to show the live queue number.
Solutions
Aspire Solutions
Aspire established an end-to-end offshore product development team, from concept building to finished product delivery to support.
Our Business Analysts got in touch with the customer and understood the core idea and foremost problem, which we aim to solve with the proposed solution.
01
Helped the client with the "Go To Market" strategy, building a Minimum Viable Product (MVP) and phasing the relevant features.
02
Proposed the best-suited technology stack keeping in mind the short-term and long-term goals.
03
Developed different-different web portals for backend configuration and front-end use.
04
The application integrates and supports various devices like HD TVS, Touchscreen devices, Mobiles and tablets, printers, buzzers, call buttons, etc.
05
Quick & Easy service-based token generation.
06
The automated token notification system in the Treasurer web keypad.
07
Supports Localization & Globalization, including support for Chinese language
08
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